Extended Support - Bronze
Our Bronze Support Program includes:
- Responses to support cases during extended hours, along with specific Service Level Agreements based on severity level.
- 3 Expedited Support Responses (ESR)
- An ESR provides priority response (at a level higher than standard support cases), telephone consultation if needed, code review, sample creation and some code changes. Each ESR can be used for up to 3 hours of service.
- Discount on Expedited Maintenance Releases (EMRs)
- A tested maintenance release of a product specifically addressing your issue. A production release of the software made at the customer's request outside of Snowbound's normal build schedules and requires a full suite of testing and QA processes.
- A 5% discount on professional services